Wassal App

Last Updated: 08-12-2025

Welcome to Wassal (“we”, “our”, “us”).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains in detail what information we collect, how we use it, how we store it, and your rights regarding your data when using the Wassal mobile application (the “App”).

By using the App, you agree to the terms described in this Policy.

1. Information We Collect

We collect different types of information to provide and improve our services.

2. How We Use Your Information

We use the information we collect for:

✓ Service Functionality

- Creating and managing accounts
- Processing and delivering orders
- Updating order status
- Enabling communication with drivers
- Saving favorite addresses and orders

✓ Customer Support

- Responding to inquiries
- Solving technical issues
- Handling complaints

✓ App Enhancements

- Improving UI/UX
- Fixing bugs
- Adding new features
- Analyzing app usage

✓ Marketing & Notifications

- Sending order updates
- Promotional messages (you can opt out anytime)
- Important announcements (policy changes, feature updates)

✓ Security & Fraud Prevention

- Detecting suspicious activity
- Protecting user accounts
- Preventing unauthorized access

We NEVER sell your personal data to third parties.

3. Sharing Your Information

We share your information only with trusted parties necessary to deliver the service.

3.1 Delivery Partners

To complete your delivery, we may share:
- Your name
- Phone number
- Delivery address
- Order details

3.2 Service Providers

These include:
- Firebase Analytics
- Firebase Crashlytics
- Google Cloud Services
- SMS and email service providers

These providers help with analytics, performance monitoring, and communication.

3.3 Legal Requirements

We may disclose your data if:
Required by law or court order
Needed to protect our legal rights
Requested by government authorities (only when legally obligated)

4. Data Security

We use industry-standard security practices, including:
- Encrypted communication (HTTPS/SSL)
- Secure hosting environments
- Limited staff access
- Password hashing
- Regular security audits

Although we strive to protect all data, no system is 100% secure.

5. Data Retention

We keep your personal data:
- As long as your account is active
- As long as necessary to provide our services
- As required by legal or regulatory obligations (e.g., invoices)
You may request account deletion at any time.

6. Your Data Rights

Depending on your country’s privacy laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Withdraw permissions (camera, location, notifications)
- Disable marketing messages
- Request a copy of your data (data export)

To exercise your rights, contact us at:
📧 Email: customer@smartsoleg.com
We will respond within 7–14 business days.

7. Children’s Privacy

The App is not intended for children under 13.
We do not knowingly collect data from children.
If you believe a child has used the App, please contact us immediately.

8. Permissions Used in the App

The App may request the following permissions:

- Camera – for profile photos
- Gallery – to select images
- Location – for delivery purposes
- Storage – to upload files or documents
- Internet access – required for app functionality
- Notifications – for order updates and alerts

You can manage these permissions from your device settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When we do, we will notify you via:

- In-app notification
- Updated “Last Updated” date on this page

We encourage you to review this policy regularly.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy, you can contact us at:

📧 Email: customer@smartsoleg.com
📍 Address: Cairo , Egypt
📞 Phone: +201148838038
🌐 Website: smartsoleg.com